Where is Surfscooter located

We offer free delivery and pickup to both Kiawah Island and Seabrook Island. 

Do baskets come with the bike rentals?

Yes. Baskets are free on all  26" adult bikes and 24" adult/youth beach bikes.  No need to request them.

Do we have to wear bike helmets?


No. South Carolina doesn't have a helmet law. We do have helmet's available for adults and children. Helmets are available upon request. Please specify how many helmets you will need when you make your reservation.

Do I have to wear a helmet?

Riders under 18 are required by law to wear a helmet. One is provided with your rental.

How far in advance should I place my order?

You can place your order as far in advance as you please or the day of. During busy periods, two weeks or more in advance is recommended.

What is your refund/cancellation policy?


We will gladly refund or cancel your order at anytime as long as the equipment has not left the store.

Can you ride the bikes on the beach?


Yes. You can as long as you don't ride them in the water.

Who is responsible if the bike is stolen or damaged?

You are. We'll provide you the tools and knowledge needed to keep the bike safe but it's up to you to return everything we give you.

What is a tag-a-long?


A tag-a-long is an attachment that may be put on any adult size bike. It is for a child age 5-8 to ride with an adult. They don’t have to pedal but need to be able to hold on. This is rented separately.

Do you deliver or pick up bikes?

Yes, but please call ahead of time to verify our availablility! We can deliver or pick up anywhere within San Francisco for an additional fee of $40 each way.

What happens if I get a flat tire?

You probably won't. But if you do, stop riding immediately and find the nearest bike shop and have them fix it. The repair should cost around $12-$15 including labor, and be sure to get a receipt. If you need some directions, please give us a call.

How do I know which bikes I rented?


You will be able to identify your bikes by your name and rental address which will be on the bike tag along with our store info. T
his tag is placed around the neck of the handlebars.

Do we have to be there for the delivery of the bikes?


No. We will gladly deliver and pickup bikes with a rental period of 3 days or more. No one needs to be there for the drop off or pickup. Your bikes will be labeled with your name and can be unlocked with the combination we give you.

What if I break down or have any problems with my rental bike?

If any problems occur with the bike or any equipment, please call immediately, we will gladly fix or exchange ASAP. Our number is listed on the bikes,

How do deliveries work?


Free delivery (and pick up) is available for bike rentals rented for 3 days or more. The 1st day of your rental is when your bikes will be delivered. 3+ day rentals are usually delivered first while longer rentals 7+ days are delivered last. Bikes will be gauranteed delivery before the end of business on the 1st day of your rental start date.
 
On a busy day, we have a lot of bikes and equipment to pick up in the morning to turn around and deliver in the same day. Deliveries usually start mid-afternoon on busy days like Saturdays.
 
You are not required to be present for delivery (or pick up). If you are staying at a house the bikes will be locked up in the driveway. If you are staying at a condo or villa, the bikes will be locked up at the bike rack closest to your unit. If bike racks are not available we will lock them up in front of your unit.

Can you ride the bikes on the beach?

Yes. Hilton Head Island’s 12 miles of hard-packed beach are remarkably bike-able, particularly at low tide, and are conveniently accessible from several locations. Be careful not to ride them in the water because salt water is very corrosive – even the salty sand is going to do some damage. You can help mitigate damage by washing the bikes thoroughly after a ride. That helps preserve the life of a bike and protect you from incurring an additional fee if bikes come back coated with sand and salt.
5

How do I know which bikes are mine?

All rental companies have different markings and designations, which are easily identifiable.

Do we have to be there for the delivery of the bikes?

This is one of the greatest things about vacationing on an established, bicycle-friendly tourism destination island: It’s a concept called trust. Most rental companies leave your receipt in the door, in the bike basket or under the doormat. Rental bikes are automatically picked up on the day you check out.

Do I have to lock up my bikes?

Unfortunately, yes. Even though it seems you should be able to just rest your bike against a lovely live oak and take in some sun, it’s advisable to lock it, especially if you’re going to be away from it for a while. On the beach, it’s a tad more difficult to find something to lock it to, but it’s still a good practice to lock a couple of bikes together, just to be safe. Along the pathways and throughout the Island there are more than 10,000 bike rack slots at retail shops, public buildings and in public parks. If you’ve rented from a bike shop and your bike disappears, often a stolen bike fee will apply and that’s not a pleasant part of a vacation. Better to be safe than…well, you know.