Privacy Policy

Information We May Collect

Depending on how you use the website, SurfScooter may collect information such as:

• Name
• Email address
• Phone number
• Billing information
• Vacation-rental or delivery address
• Rental dates
• Products and equipment selected
• Order and transaction information
• Account information if you create a customer account
• Messages submitted through contact forms
• Technical information associated with website access, security, cookies, or server logs

How We Use Information

Information may be used to:

• Process and manage bike rental reservations
• Coordinate delivery and pickup
• Communicate about an order or inquiry
• Provide customer service and sizing assistance
• Process payments through the payment services used at checkout
• Maintain customer accounts and order records
• Operate, secure, maintain, and improve the website
• Prevent fraud, abuse, unauthorized transactions, or security incidents
• Maintain records required for legitimate business, tax, accounting, legal, or dispute-resolution purposes

Online Payments

Payments made through surfscooter.com are processed through the payment services made available at checkout. Payment providers may receive information necessary to authorize and process your transaction. Their own privacy policies and terms may also apply.

Cookies and Website Technology

SurfScooter’s website may use cookies and similar technologies needed for functions such as shopping carts, checkout, customer accounts, website security, preferences, and site performance.

If analytics, advertising, or other optional tracking technologies are enabled, additional cookies or similar technologies may also be used. Any optional services added to the website should be reflected in this Privacy Policy.

Service Providers

SurfScooter may use third-party companies and technology providers to operate the website and rental business. These may include website hosting, ecommerce software, payment processing, email delivery, security, website maintenance, and other operational services.

Information may be shared with these providers when reasonably necessary for them to perform services for SurfScooter.

We Do Not Sell Customer Information

SurfScooter does not sell customer personal information as part of its ordinary bike rental business.

Data Retention

SurfScooter retains personal information for as long as reasonably necessary for rental administration, customer service, accounting, tax, security, legal, dispute-resolution, and other legitimate business purposes.

Some information may need to be retained after an account is closed or a deletion request is received when retention is required or reasonably necessary for these purposes.

Your Information

You may contact SurfScooter to ask about personal information associated with your customer relationship, request a correction, or request deletion of information that is eligible for deletion. Requests are subject to applicable legal, security, accounting, and operational requirements.

Information Security

SurfScooter uses reasonable administrative and technical measures intended to protect information associated with the website and rental business. No website, network, or electronic transmission method can be guaranteed to be completely secure.

Changes to This Policy

SurfScooter may update this Privacy Policy when the website, business practices, services, or applicable requirements change. The current version will be posted on this page with an updated revision date.