Refund and Returns Policy

Rental Reservations Are Date-Specific

SurfScooter rental equipment is reserved for specific dates and delivery information selected or supplied with your reservation. Changes to dates, equipment, quantities, or delivery information may be subject to availability.

Changing a Reservation

If you need to change your rental dates, bike sizes, equipment, quantity, or delivery information, contact SurfScooter as soon as possible.

Requested changes are not guaranteed and depend on equipment availability and whether the requested change can be accommodated.

Cancellations and Refund Eligibility

Refund eligibility is determined according to any cancellation or refund terms presented during booking, included with your order, or otherwise confirmed to you by SurfScooter.

If your reservation does not contain a specific written cancellation or refund term, contact SurfScooter to request review of the reservation.

Submitting a cancellation request does not by itself guarantee a full or partial refund.

Problems With Rental Equipment

If you believe rental equipment is damaged, incorrect, unsuitable because the wrong item was delivered, or otherwise has a problem when received, contact SurfScooter promptly so the issue can be reviewed.

Do not continue using equipment that you believe is unsafe or materially damaged.

Equipment Pickup and Return

SurfScooter rental equipment remains rental property and is intended to be available for pickup after the agreed rental period. Follow any pickup or equipment-return instructions provided with your reservation.

Early Return

If you stop using rental equipment before the end of the reserved rental period, contact SurfScooter regarding pickup. An early return does not automatically create or guarantee a refund unless SurfScooter confirms otherwise.

Refund Processing

If SurfScooter approves a refund, the refund will generally be issued through an available method associated with the original transaction or another method confirmed by SurfScooter.

The time required for a refund to appear after it is issued may depend on the customer’s bank, card issuer, or payment provider.